Terms & Conditions

The preceding terms and conditions are applicable to www.sigmapublishers.com projects.

REVISION POLICY

The allotted number of revisions is based on your selected package and you can demand as much revisions as stated in your package details. We focus on providing the best services to our customers and will continue revising until your needs is met. You are not liable to pay additional price if the design concepts are not changed. You will have your revised design in 48 hours.

Any changes/revisions requested after the logo designs are finalized will be treated as a new order and charged separately.

REFUND POLICY

Sigma Publishers refund policy will be nil if;

  • You have chosen a special package.
  • The primary design concept has been approved.
  • You have demanded revisions.
  • The cancellation has been made due to reasons non-related to the company.
  • The company has not been contacted for more than 2 weeks of project.
  • Company’s policies, or policy, have been violated.
  • Other company or designer has been approached for the same project.
  • The creative brief is lacking in required information.
  • A complete design change has been demanded.
  • The claim has crossed the given ‘request for refund’ time span.
  • The business is closing or changing name or business.
  • Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service will not be subject to refund under any circumstances.
  • If a client subscribes for a service bundle and happens to be dissatisfied with a particular service, refund will only be applicable on that particular service and ‘not’ the entire bundle.
  • The client will not be entitled to any refunds after 15 days, from the date of purchase.
  • Services including but not limited to Social Media Marketing/Management, Search Engine Optimization (SEO), Domain Registration, Logo Copyrights & Trademarks, Web Hosting & Paid Plugins (SSL/DDoS) are not entitled to refunds under any circumstances.
  • A partial refund (not exceeding 25%) could be availed, if client fails to provide the initial brief for the logo/web design within 10 days of placing the order.

Note: Sigma Publishers holds all rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of Sigma Publishers. The company will be the rightful owner of the designs.

CLAIM YOUR REFUND

To claim your refund in accordance with our refund policy, follow the following steps:

You can claim your refund by:

  • Dialing our Toll Free Number # +1 (888) 465-6153
  • Live Chat. Click here to start chat now
  • Sending us an Email.

As soon as we receive your refund request, we will respond to it at our earliest, once the required analysis is completed we will initiate the process.

After you have received your refund, you will not have any rights to any designs submitted by Sigma Publishers, the information will be submitted the Copyright Acquisition of the Government Copyright Agencies to maintain legality.

QUALITY ASSURANCE POLICY

We do our best to meet your requirements and our designers do their best to fulfill your expectations.

We believe in providing best designs and each of our designs is well researched and well crafted.

WE OFFER SATISFACTION GUARANTEE

  • Our unlimited revisions policy is to make sure that you are satisfied.
  • We aim at exceeding your expectations and strive to accomplish it.
  • We do not stop our revisions until you are completely satisfied with your design (number of revisions will be according to your package).

DELIVERY POLICY

  • The complete order will be sent to the mentioned account on the date stated on Order Confirmation as well as a confirmation email will also be sent.
  • The turnaround time will be according to the package, the minimum time required is 2 business days.
  • In case of urgent order, contact our customer support team.

RECORD MAINTENANCE

Sigma Publishers keeps the records of finalized designs so that in case of any misplaced order, you will be provided the exact file.

CUSTOMER SUPPORT

Our customer support is present 24/7 to answer all of your concerns and queries, our team will answer your concerns anytime and every time.

COMMUNICATION POLICY

  • Sigma Publishers will not be responsible for any communication done via any other platform than “.....@sigmapublishers.com” or any numbers not provided by us or given on our official website.
  • We are not responsible for any damages caused due to other contact details not provided by us.
  • Project activation charges will apply if client fails to respond over a period of 45 days.
  • We take full responsibility of all the information provided through our official domains.
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WE ALWAYS KEEP OUR CLIENTS SATISFIED!

Client fulfillment is our utmost priority. Ensuring that our customer base is satisfied with all our deliveries, we will guarantee that the book is well-presented and upholds all of today’s publishing standards.
sigmapublishers.com will cater to all your requirements and collaborate with you to create the perfect product.

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Carole Jet

Carole Jett

'I must say that my experience with Zach the project manager and his team was terrific. They guided me along in the editing and process and were not only helpful but patient. Zach was a personal pleasure to deal with. I also learned along the way and was able to even improve upon my own writing and punctuation. He was always responsive to my questions and problems.'

Azra Hazarika

Azra Hazarika

'Kudos to the amazing team and for sure the people behind it. I've been struggling to publish for years and on a fine October morning I call sigmapublishers.com and get connected to Daniel. Since then they have made my dream possible and thank you Zach for being available throughout the entire process, and whatever of an issue I'd, he responded me with patience and dedication. I felt heard and I'm glad my book "An Art of Love" is out there and seeking your love for the same!'

Ferals J M Oxford

Ferals J M Oxford

'I finally connected with Daniel Green after being introduced to a few staff members. This review reflects my experience with sigmapublishers.com as a direct result of Mr. Green's exceptionally professional and personable manner. My goals were reviewed and created to avoid confusion. Opportunities to further develop the creativity of my project(s) were made available - and resulted in explosive success! APS offers various services; however, finding the right agent made all the difference to me. I was not rushed or exploited. Daniel Green was very attentive to my personal preferences; such was the determining factor to remaining a client.
Thank you,'

Kelly Zabinski

Kelly Zabinski

'I struggled for a year trying to get my book published. I was able to do everything from the art and writing but couldn't find a way to get my book out there. Daniel and his team made it possible and did it so fast! Most places charge you an arm and leg, but they offer amazing deals you can't beat. I will continue to go to them for my future books They made it so easy!'

Ray

Ray

'From the first call and throughout the process the team at Sigma Publishing has been there to help my project push forward. My project manager (Daniel) was very kind and helpful in making this first book that is designed to help others possible. We are at the finish line together now and awaiting publishing. Another review to come... I do recommend giving them a call for your next book.Thank you to all involved.'

CAROL BURKE

CAROL BURKE

'Daniel Green has been very available and helpful in publishing my children's book. We had a few miss communications and some editing problems but in the end the book is just as I had hoped. Daniel was always courteous, patient and ready to help with all the issues this first time publisher had. Thanks'

Myungja Koh

Myungja Koh

'I created a children's book and considered it to publish as self-publishing by KDP. But it's a debut book, and I worried it doesn't look professional because of poor formatting, so contact sigmapublishers.com. Most of all, Mr. Frank Cooper is an excellent manager. He helped to publish them one by one as if he is a personal coach. Thank you so much!'

Let’s Get Started with sigmapublishers.com!